WHAT IS YOUR QUESTION ABOUT?

SALES QUESTIONS

GENERAL SOFTWARE QUESTIONS

SOFTWARE COMPATIBILITY QUESTIONS

TECHNICAL SOFTWARE QUESTIONS

 

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If you can't find the answer here, send us an email at sales@atlasdatasystems.com.

We'll be happy to answer any questions you may have.

 

 

SALES QUESTIONS


How can I purchase GarageAdministrator Platinum?

I Plan to download the software after purchase. Why am I being charged for shipping and handling on the Shopping Cart page?

If I download the software after purchasing, can I still get the packaged version delivered to me?

I lost my disc. Is there a replacement available?

Are there any yearly renewal fees for GarageAdministrator Platinum?

Do you make international sales?

I would like to try the demo version. However, I do not want to wait for it to arrive through the mail. Is there any way that I can download it?

I like GarageAdministrator Platinum but want to make a few changes. Is there any way you could customize it for me?

 

 

GENERAL SOFTWARE QUESTIONS


Which operating systems is GarageAdministrator Platinum compatible with?

I noticed that your software comes with a .pdf user guide. What is that exactly?

Does GarageAdministrator Platinum have a tire module as part of the software?

What database system is GarageAdministrator Platinum based on?

Does GarageAdministrator Platinum have the necessary disclaimers and special customer notices as required by my state?

Does GarageAdministrator Platinum require that I have Microsoft Access installed on my computer?

Do you offer a printed instruction manual?

 

 

SOFTWARE COMPATIBILITY QUESTIONS


Does GarageAdministrator Platinum interface with Quickbooks?

Does GarageAdministrator Platinum interface with a labor guide?

Can I upgrade from previous versions of GarageAdministrator (i.e., GA Level I, Level II, Level III) to GarageAdministrator Platinum?

I am currently using another software system. Can I transfer my customer information from my current system to GarageAdministrator Platinum?

 

 

SOFTWARE TECHNICAL QUESTIONS


I can't open the User Guide. What am I doing wrong?

Can I assign multiple payments to a single repair order/invoice?

How does GarageAdministrator Platinum's time clock track employees?

Can I set up a pricing menu or canned jobs for my services?

Does GarageAdministrator Platinum allow me to do discounts for my customers?

Does GarageAdministrator Platinum process credit card sales?

Can more than one person log on and use GarageAdministrator Platinum at the same time when on a network?

Can I email invoices from GarageAdministrator Platinum?

 

 

 


 

 

 

 

SALES QUESTIONS AND ANSWERS

Q: How can I purchase GarageAdministrator Platinum?

A: You can purchase it online. Just click the Purchase link and then click Add To Cart next to the item(s) that you want to purchase. We accept Visa, Master Card, Discover Card, and American Express. You also have the option of paying from your PayPal account, if you have one, or by using an e-check to pay directly from your bank account.

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Q: I plan to download the software after purchase. Why am I being charged for shipping and handling on the Shopping Cart page?

A: We send out a packaged version to all purchasers including those who download the software. The packaged version will come in handy if you ever need to reinstall the software or if you buy a new computer.

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Q: If I download the software after purchasing, can I still get the packaged version delivered to me?

A: Yes. The package version is still sent out even if you download the software. We automatically send out a packaged version to all purchasers.

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Q: I lost my disc. Is there a replacement available?

A: Yes. Send us an email at sales@atlasdatasystems.com and include your name and invoice number. If you do not have the invoice number, include the approximate date of your purchase. When we find your information in our database, we will send you an email with a special link that allows you to purchase the replacement disc through our website.

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Q: Are there any yearly renewal fees for GarageAdministrator Platinum?

A: No. When you purchase GarageAdministrator Platinum, you are purchasing the software outright. When we release a new edition you can either purchase it or continue using your current software. The choice is yours and you are under no obligation to purchase updated software in order to continue using the program.

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Q: Do you make international sales?

A: No. At this time we are only set up to do domestic sales.

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Q: I would like to try the demo version. However, I do not want to wait for it to arrive through the mail. Is there any way that I can download it?

A: Just click the Free Demo link, fill out the short form, and then download the software.

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Q: I like GarageAdministrator Platinum but want to make a few changes. Is there any way you could customize it for me?

A: We do not offer customization services for our retail version of GarageAdministrator Platinum. However, some items on the repair order can be customized from within GarageAdministrator Platinum. There are settings which allow you to change the header and even add your own image to the printouts on the repair order.

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GENERAL SOFTWARE QUESTIONS AND ANSWERS

Q: Which operating systems is GarageAdministrator Platinum compatible with?

A: GarageAdministrator Platinum is compatible with Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 2000, and Windows Server 2003.

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Q: I noticed that your software comes with a .pdf user guide. What is that exactly?

A: The user guide offers step-by-step instructions in the operation of GarageAdministrator Platinum. It comes in .pdf format which is in booklet format and viewable on the screen using Adobe Reader.

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Q: Does GarageAdministrator Platinum have a tire module as part of the software?

A: Yes. There is a tire module and there are also modules that allow price menus for every area of the vehicle.

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Q: What database system is GarageAdministrator Platinum based on?

A: GarageAdministrator Platinum is based on Microsoft Access database technology. It is a tried and true system. Some of our competitors use freeware or shareware database technology which is considered by many to be inferior technology.

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Q: Does GarageAdministrator Platinum have the necessary disclaimers and special customer notices as required by my state?

A: Yes. GarageAdministrator Platinum comes with basic disclaimers that you can customize exactly to your specification. Special customer notices can also be entered and saved for automatic printout. You can even set a special repair order type for use only when you need a certain customer notice printed. There is even the option of changing the customer notices and/or disclaimers at the time the repair order is printed. This is a real benefit to you if you perform repairs such as transmission overhauls that have different disclaimers than other types of services.

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Q: Does GarageAdministrator Platinum require that I have Microsoft Access installed on my computer?

A: No. GarageAdministrator Platinum comes will all the necessary software to install and run on your computer.

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Q: Do you offer a printed instruction manual?

A: The user guide that comes with the software is now in .pdf format. You can view the guide on the screen or print out any section of it that you wish. We keep costs down and pass the savings on to you by offering this type of user guide.

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SOFTWARE COMPATIBILITY QUESTIONS AND ANSWERS

Q: Does GarageAdministrator Platinum interface with Quickbooks?

A: Interfacing two separate systems could lead to a variety of problems and inconsistencies. Systems that claim Quickbooks compatibility usually only transfer data from one system to the other. If you make any changes to the data after the transfer is made, you have to remember to make the changes on both systems. GarageAdministrator Platinum has all necessary bookkeeping functions making Quickbooks redundant and unnecessary.

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Q: Does GarageAdministrator Platinum interface with a labor guide?

A: You can use any labor guide that you want; however, you will need to copy the labor times into GarageAdministrator Platinum. GarageAdministrator Platinum helps you quote better, more competitive estimates with or without the labor guide. The included Profit Maximizer utility can supercharge your labor guide estimates or help you quote accurate and profitable estimates based on your own technicians' work times. The choice is yours.

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Q: I am currently using another software system. Can I transfer my customer information from my current system to GarageAdministrator Platinum?

A: Yes. However, you will need the assistance of a professional consultant to prepare what is called a SQL query that will transfer customer information from your current system to GarageAdministrator Platinum. All of the necessary information will be provided when you purchase GarageAdministrator Platinum.

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Q: Can I upgrade from previous versions of GarageAdministrator (i.e., GA Level I, Level II, Level III) to GarageAdministrator Platinum?

A: GarageAdministrator Platinum is a completely new version of GarageAdministrator. While there is no button that you can click on GarageAdministrator Platinum that will transfer all of your information from an earlier version of GarageAdministrator, that does not mean that your old customer information can not be transferred. Some people opt to have a professional consultant prepare what is called a SQL query that will transfer your customer information from the old version to the new one. All of the necessary information will be provided when you purchase GarageAdministrator Platinum.

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SOFTWARE TECHNICAL QUESTIONS AND ANSWERS

Q: Can I assign multiple payments to a single repair order/invoice?

A: Yes. Each invoice can have payments and deposits assigned to it. This comes in handy when a customer is on a payment plan or pays a deposit before work begins.

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Q: How does GarageAdministrator Platinum's time clock track employees?

A: The time clock allows you to designate a computer terminal for employee clock in/out. When an employee arrives at work or leaves, that person simply selects his or her name from a list and the system recognizes that the person has clocked in/out. You can also use an employee scan card and a wand to speed up the process. Those items are available from third party suppliers.

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Q: Can I set up a pricing menu or canned jobs for my services?

A: Yes. The pricing menu is the heart of GarageAdministrator Platinum. You can set services, prices, and categories across several metrics.

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Q: Does GarageAdministrator Platinum allow me to do discounts for my customers?

A: Yes. There are several types of discounts that you can set.

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Q: Does GarageAdministrator Platinum process credit card sales?

A: The actual processing of the sale using a credit card must be done using third party hardware/software.

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Q: Can more than one person log on and use GarageAdministrator Platinum at the same time when on a network?

A: Yes, if you purchase the 5-user version of GarageAdministrator Platinum. The 5-user version allows up to five people to use the system concurrently. Special provisions have been put in place to prevent concurrency errors. That is, the system prevents more than one person from making changes to the same record at the same time. However, all users can make changes to different records at the same time. For example, only one user can make changes to repair order no. 5001 but other users can make changes to other repair order records.

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Q: Can I email invoices from GarageAdministrator Platinum?

A: You must first make a "screen capture" of the invoice and save it as a .jpg file. Then you can attach the jpg to your email and send it to your customer using your own email software. Contact product support for more information.

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Atlas Data Systems

1112 N Main St #341

Manteca Ca 95336